My Citroën App | Stay Connected

Download the MyCitroen App

Important: Before creating a MyCitroën account, make sure you have the MyCitroën app installed.

1. Create a MyCitroën account

In MyCitroën app:

Select “Sign up”

Fill in the form details (email address, password, gender, last name, first name) and activate your account (follow next steps below).

Visit https://services-store.citroen.co.uk/:

In the top right, hover over the “Sign in” section, then select “Create your Citroën account”

Fill the form (email address, password, gender, last name, first name) and activate your account (follow next steps below).

2. How to Activate your account

Go to your Email Inbox, open the email that you just received from Citroën

Click “Activate your MyCitroën account”

Confirm

3. How to connect the app to your account

In MyCitroën app, select “Connect”

Accept and validate

Now it's time to connect MyCitroën to your vehicle.

How to connect the MyCitroën app to your vehicle

Connect to your account :

Before this step, you have to download the MyCitroën app and create a MyCitroën account. It takes only 10 minutes. Go inside your car, with your smartphone, and follow this tutorial video, or these steps:

In the MyCitroën app :

Select “Add a vehicle”
Enter your vehicle VIN number
Enter your mileage, and validate
In “My services” section, select a service, and enter your phone number
Enter the security code you received by SMS, and validate. Create a 4 digit PIN code, and validate

Then, inside your vehicle and with your phone:

In your phone settings, turn on Bluetooth and connect to your vehicle as a new device, while accepting Terms and Conditions.
On your vehicle dashboard, select “Connect phone” & select your phone
On your phone, enter the code displayed in your vehicle dashboard
On your vehicle dashboard, select “phone” & “audio streaming” and validate

A confirmation message will be displayed in your MyCitroën app homepage. Then you will have to:

Turn off your vehicle engine for 5 minutes
Authorise data sharing in the vehicle
Drive for 15 minutes minimum to launch the connection between your vehicle and MyCitroën

You will receive an email confirming that your connected services are activated and can be used.

Now it is time to activate and use your Connect ONE pack and Connect PLUS pack.

MyCitroën App

Connect your Citroen to MyCitroen App.

MY VEHICLE FOR EVERYDAY

Journey planning and geolocation

Vehicle documentation

Citoen Advisor

Connected navigation

Ë Service record

Software and mapping updates

Need some help?